Problem: ArcMap crashes when trying to start, but ArcCatalog starts correctly


When starting ArcMap a crash may occur. ArcCatalog and other ArcGIS Desktop applications start with no errors. The error can vary, including the following examples:

"ArcMap.exe has generated a problem and needs to close"
"runtime error"


The most likely cause is the current default printer. ArcMap checks the margin, page size, and resolution of the default printer when starting up. If the driver or printer returns bad information, this can cause ArcGIS to crash.

Solution or Workaround

Select an option below:

  • Make another printer the default and try starting ArcMap again.
  • Install a test printer, make it default and try starting ArcMap again. See the link in the Related Links section below for more information on creating a dummy printer.

Related Information