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This article is for the diagnosis and troubleshooting of when ArcIMS fails to create an Image Service from a specific .AXL file, or map configuration file created with ArcIMS Author, returning the following error message:
Error: "Error when trying to administer service"
Warning: It is strongly recommended to avoid using mapped drives. Instead, use UNC formatted paths, for example: \\<servername>\<sharename>
ping <name of ArcSDE server>B. Check which port the instance of ArcSDE is running on (default is 5151). Is the connection parameter defined accordingly in the map configuration file and is the port accessible over the network? Test this on a DOS command prompt with the following command:
telnet <name of ArcSDE Server> 5151C. Verify that the username and password specified for the connection are correct. D. Create a new connection from Author (if AXL) or ArcMap (if MXD) with the same parameters used in the AXL or MXD file and test the connection. If the connection fails, troubleshoot and fix the cause of it first before trying to create an ArcIMS map service.
Note: The ArcIMS user account is the logon account for the ArcIMS Application Server, Monitor and Tasker services. You may determine the logon account from the Control Panel > Services by opening the service's Properties.