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Arabic font does not display accurately in an image service in an HTML viewer. The text appears garbled or with mixed characters. The problem only affects the display of the labels and layers. Queries on these values return the correct text.
Image Server does not support bi-directional characters at version 4.x. The font does not display correctly because the Spatial Server incorporates some 3rd party code.
At this time, the workaround is to use a Java Viewer instead of an HTML Viewer or use an ArcMap service.