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Why can't the entire map be seen when creating a printable version of a report or a route?
Currently, there is a limitation to Create Printable Version in Get Report and Find Route. This is due to the image export functionality in ArcMap. The map on the printable version is slightly smaller than the map in the ArcMap data frame. Zoom out slightly in ArcMap before creating the printable version. This should help ensure that the printed map contains the entire area of interest.