Problem: CD-ROM fails to read the ArcGIS Desktop CD
Occasionally, the CD-ROM drive is unable to read the ArcGIS Desktop CD. There are different symptoms associated with this, including the CD spinning up and never stopping, or an I/O error occurring during the installation.
High speed CD-ROM drives are sometimes unable to buffer the heavily compressed data on the CD.
Solution or Workaround
Below is a list of possible workarounds:
If on a network, share another machine's CD-ROM drive over the network and map to that CD-ROM drive to install from there.
Copy the contents of the CD to the hard drive and install from there.
Hold down the 'Shift' key and then insert the CD. (This disables the autorun). Browse to the CD-ROM drive using Window Explorer and double-click setup.exe.
If the CD has already been placed in the drive and will not stop spinning, end the autorun.exe process in Windows Task Manager. When the process ends, browse to the CD-ROM drive using Window Explorer and double-click setup.exe.
If the machine has a CD-RW drive, uninstall any software associated with it, for example, Adaptec Easy CD Creator. Also, upgrade the firmware associated with the CD-ROM drive.