Error: Error 1311: Source file not found

Error Message

This article pertains to retired ArcGIS versions 8,x and 9.x only. Later versions of ArcGIS may contain different functionality, as well as different names and locations for menus, commands and geoprocessing tools.

During the installation of ArcGIS Desktop, this error message may occur:

"Error 1311: Source file not found: <drive>:\ArcGIS\ArcGIS1.cab"

This error was also reported to occasionally occur with retired products ArcIMS 4.0 and 4.0.1.


This is a known issue with the Windows Installer software, occuring when it extracts files from the .cab files located on a CD-ROM.

Solution or Workaround

The options below can provide a solution to the error. The first option is the more highly recommended solution, the second option, less so, and so on.

  • Copy the contents of the CD to the hard drive and run the installation from there by double-clicking the setup.exe file.
  • Place the CD in the CD-ROM drive of another computer and share the drive over the network. On the local computer, map the shared CD-ROM drive and double-click setup.exe to run the installation.

Related Information

Last Published: 6/28/2020

Article ID: 000004680

Software: Legacy Products