Problem: Connecting to the Geography Network causes ArcCatalog or ArcMap to crash


ArcMap or ArcCatalog crashes when connecting to the Geography Network.


The Internet Explorer Version 6 msxm.dll needs to be registered.

Solution or Workaround

The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.
  1. Open a Command Prompt window.
    1. Click Start > Run > type cmd.
    2. Click OK.
  2. Navigate to the System32 directory.

    Windows NT and 2000:
    cd Winnt\system32 
    Windows XP:
    cd Windows\system32
  3. Register msxml.dll:
    regsvr32.exe msxml.dll