Problem: Display Hardware Key status does not return anything
Display Hardware Key status returns an empty window or does not return anything.
Hardware key is not working.
Solution or Workaround
- Install the license manager on another machine using this hardware key and the corresponding license file.
- If Display Hardware Key status does not return the correct hardware key number on the second machine, the hardware key is not working.
Contact ESRI Customer Service to obtain a new hardware key and new license file.