Problem: Starting ArcMap, splash screen appears but application fails


ArcMap startup splash screen appears for 2-3 seconds then disappears and application fails to start.


Internet Explorer 5 or higher is not installed, or it is not installed properly.

Solution or Workaround

The solution below requires Internet Explorer 5.0 or higher with ArcGIS 8.3, or Internet Explorer 6 or higher with ArcGIS 9.x

Warning:The instructions below include making changes to essential parts of your operating system. It is recommended that you backup your operating system and files, including the registry, before proceeding. Consult with a qualified computer systems professional, if necessary.

Esri cannot guarantee results from incorrect modifications while following these instructions; therefore, use caution and proceed at your own risk.

Follow the steps below.
  1. Install Internet Explorer 5 by double-clicking on arcexe80\support\ie5setup\iesetup.exe
    Internet Explorer 6 can be obtained from Microsoft directly. See Related Information below.
  2. Copy the following script to a text file.
    @echo Registering files...
    @for %%f in (*.dll) do start /wait regsvr32 /s "%%f"
    @for %%f in (*.olb) do start /wait regsvr32 /s "%%f"
    @for %%f in (*.ocx) do start /wait regsvr32 /s "%%f"
    @echo Registering Help files...
    cd ..\help
    @for %%f in (*.olb) do start /wait regsvr32 /s "%%f"
  3. Name the file \arcexe80\bin\register_arcinfo8.bat.
  4. Double-click register_arcinfo8.bat to register the DLLs.

Related Information