Is This Content Helpful?
We're glad to know this article was helpful.
This is one possible fix when the HTML viewer hangs with Retrieving Map image.
1. Open the ArcIMSparams.js file in a text editor such as WordPad. This file is created by ArcIMS Designer and placed in the HTML directory of the Map web pages.
2. Search for this line:
3. Change the path to reflect the correct directory location of the header.htm and footer.htm files.
4. Save the file.
5. Clear your browser cache.
<a href='https://support.esri.com/en/knowledgebase/techarticles/detail/14652' target='_blank'>How To: Clear your browser's cache</a>
6. Reload and try to view the page.