Error: FLEXlm Error: -15 Cannot connect to license server

Error Message

The following error message displays when starting an ArcGIS Desktop application:

"FLEXlm Error: Cannot connect to license server. The server (lmgrd) has not been started yet, or the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.
Feature: ARC/INFO
Server name: server1
License path:[Below are examples only]

FLEXlm error: -15,10. System Error: 10061 "WinSock: Connection refused"
For further information, refer to the FLEXlm End User Manual,
available at "www.globetrotter.com".
Program not run."


ArcGIS cannot connect to and check out a license from a license server.

Solution or Workaround

  • First, verify that the License Path indicated in the error message is the correct host name or IP address of the license manager system. If the License Path is 'Not_Set', then Desktop Administrator has not been configured with the location of the License Manager.
    <a href='https://support.esri.com/en/knowledgebase/techarticles/detail/26572' target='_blank'>FAQ: Why is 'Not_Set' listed in the Desktop Administrator License Manager folder?</a>
  • If the 'License Path' is correct, then the license manager may not be running. If the license manager system cannot be accessed, contact a license administrator for assistance. Otherwise, perform the following troubleshooting steps on the license manager system.
  • Restart the License Manager:

    Click Start > Programs > ArcInfo > License Manager > License Manager Tools.

    Check the Configuration using Services radio button.

    Select the Start/Stop/Reread tab.

    Click Stop Server.

    Click Start Server.
  • Perform a Status Enquiry to confirm that the licenses are available:

    Click the Server Status tab and click the 'Perform status enquiry' button. 'Display Everything' should be selected.

    Verify that there are no errors in the status enquiry.
    <a href='https://support.esri.com/en/knowledgebase/techarticles/detail/37583' target='_blank'>[O] LMStatus</a>
  • Check the license manager log file for any errors.

    On the Config Services tab, click View Log.
    <a href='https://support.esri.com/en/knowledgebase/techarticles/detail/21944' target='_blank'>Problem: Messages in the license manager log file</a>
  • If the status enquiry and log files do not indicate any errors, there may be a firewall running on the license manager system.
    <a href='https://support.esri.com/en/knowledgebase/techarticles/detail/26134' target='_blank'>How To: Configure Windows XP's Internet Connection Firewall to work with the License Manager</a>
  • If issues persist, contact ESRI Support for further assistance.

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