Problem: Location is ignored

Solution or Workaround

Using 'On the way, stop at' sometimes ignores the location.


You are using the same address more than once.


When using 'On the way, stop at' as a location on an order, you cannot use an address that has been used before. The address must be a unique address.


If you go from Location A to Location B, pick up orders and go back to Location B, ArcLogistics will not route to the second location because it has been there already. You must create a Location C or end the day at Location A, as follows:

Start at Location A. Make some pick-ups and 'On the way, stop at' Location B to drop them off. Continue with pickups and again, 'On the way, stop at' Location C to drop off the collected items, then end the day at Location A.