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If feature layers of a dynamic map service hosted on an ArcGIS for Server site contain joined SQL tables, pop-ups on the web map display a "No information available" message in ArcGIS Online.
Note: The bug ID logged for this issue is NIM097308.
When map service layers are joined to a table from a non-enterprise geodatabase, the fully qualified field name for the right table may contain the percent character (%). Pop-up requests in the ArcGIS Online map viewer include the fully qualified field names in query requests for the map service, and the "No information available" message displays because map services consider the percent character invalid.
Use one of the following workarounds listed below to resolve the issue.