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Watch Esri Support App Video
We are excited to announce the launch of the next major realease of the Esri Support App
Watch Esri Support App Video
We are excited to announce the launch of th next majot realease of the Esri Support App

New Features


Get direct access to Esri's self-help resources, assisted-support services, and case management.

Faster Case Submission
Submit cases with only a few clicks by using an existing system profile or by creating a new one.
Manage System Profile
Easily manage or create a system profile within the app.
Submit Cases for a Colleague
When your colleagues need help, you can submit a case by email to Esri Technical Support on their behalf.
Better Case and Bug Visibility
Get access to and take action on closed cases as well as open and closed bugs and enhancements.
Request Permissions
Request permissions to connect to new organizations.
Contact Your Administrator
Contact your organization’s administrator without ever leaving the application.
Improved Profile Page
Easily view your organization permissions from your phone.
Improved Navigation
Access additional items, like the GIS dictionary, search, and feedback, through our new hamburger menu.

Previously Released Features


Continue to receive direct access to Esri's self-help resources, assisted-support services, and case management with our previously existing features.

Perpetual Sign-In
Find answers for your technical issues without signing in to the app
Browse Technical Content
Effortlessly browse the technical content by product and get latest about the Product Life Cycle
Get Better Support
Get Support for esri products directly from within the app by either submitting a case or talking to an agent.
Improved Case Management
Access your open cases and their associated notes so you can proceed and take action accordingly.

Frequently asked questions