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ArcGIS Server Unintended Service Restart Patch

Summary

This patch resolves a problem that causes all services to restart unexpectedly when starting, stopping, or publishing a service in a multi-machine site.

Description

Esri® announces the ArcGIS Server Unintended Service Restart Patch. This patch resolves a problem that causes all services to restart unexpectedly when starting, stopping, or publishing a service in a multi-machine ArcGIS Server site. For this behavior to occur, one or more cached map services must have made requests from ArcMap or another client making SOAP requests. This patch deals specifically with the issues listed below under Issues Addressed with this patch.


Issues Addressed with this patch


  • BUG-000124827 - On a multiple-machine ArcGIS Server site that has one or more cached map services that have been consumed through ArcMap or a SOAP client, publishing a service or stopping/starting a service causes all services on the machines to restart.
To avoid conflicts the 10.7.1 version also addresses:
  • BUG-000125044 - Hosted feature service has a stored cross-site scripting (XSS) vulnerability.
  • BUG-000124991 - ArcGIS Server fails to fully import root or intermediate certificates.
  • BUG-000124287 - Publishing fails because enterprise database registration fails, even though it appears to work on the UI. This could happen on a machine configuration that has multiple Network cards.
  • BUG-000123103 - ArcGIS Server improperly handles an incorrect CORS origin.
  • BUG-000122285 - Scalability of 3D Scene Service is impeded by frequent reads/writes to the config store and directories.
To avoid conflicts the 10.6.1 version also addresses:
  • BUG-000125044 - Hosted feature service has a stored cross-site scripting (XSS) vulnerability.
  • BUG-000124386 - Correct the order of operations during importSite.
  • BUG-000123103 - ArcGIS Server improperly handles an incorrect CORS origin.
  • BUG-000122285 - ArcGIS Enterprise 3D scene services deliver poor throughput and do not scale well across multiple GIS nodes.
  • BUG-000121595 - Occasional/Intermittent site creation and create service/Delete service issue with Server.
  • BUG-000120805 - ArcGIS Server has an access control issue.
  • BUG-000120195 - Failed to restore hosted services containing associated views.
  • BUG-000119801 - Sample fails when more than one mosaic datasets are input as input rasters.
  • BUG-000119759 - Improve the quality and performance of the Sample tool.
  • BUG-000119534 - Path Allocation produces incorrect results when the source characteristics are specified.
  • BUG-000119493 - Sink tool creates two unique values for sink regions that are diagonally connected. This is incorrect as diagonally connected sinks should be identified with a single unique value.
  • BUG-000119425 - The SummarizeRasterWithin and ConvertRasterToFeature tasks in ArcGIS Image Server crashes when trying to directly read an input image service collocated on a cloud raster store.
  • BUG-000119424 - Zonal Geometry as Table and Zonal Geometry tools generate incorrect results when a field other than value was used. In this case, the logic for calculating zonal geometry properties is not correct, and the software may crash.
  • BUG-000119423 - Watershed tool hangs when processing extent is set to a single cell catchment.
  • BUG-000119422 - Flow distance tool in modelbuilder does not display 'FlowDistanceType' parameter.
  • BUG-000119421 - Flow Distance tool produces NoData for majority of cells when input surface raster is not hydro conditioned.
  • BUG-000119419 - Euclidean Direction using high resolution data produces incorrect output.
  • BUG-000119323 - RasterToPolygon with "Create multipart features" enabled, locks the output for editing.
  • BUG-000118421 - If there are non-English characters in a connection string, the Copy Raster tool will return this error when importing a raster in an enterprise geodatabase, "ERROR 999999: Error executing function. No raster store is configured. Not running inside a server process. Failed to execute (CopyRaster).''
  • BUG-000117983 - Access control issue in the ArcGIS Server tile handler.
  • BUG-000117954 - Scene service should ignore certificate errors while consuming scene caches in scene viewer.
  • BUG-000117633 - In 10.6.1 and prior, the message bus platform service may not be initialized correctly in all environments.
  • BUG-000117372 - Cross-site scripting (XSS) in Server Admin api.
  • BUG-000116972 - Collector for ArcGIS (iOS) fails to submit photo attachments to hosted feature layers in ArcGIS Enterprise 10.6.1.
  • BUG-000116589 - Cost Path and Cost Path as Polyline with flow direction input for backlink raster is slow.
  • BUG-000116047 - Cost Path produces incorrect output when Flow Direction raster is used as input for distance and backlink raster.
  • BUG-000115799 - Vector Tile Layers hosted in ArcGIS Enterprise 10.6.1 do not overzoom successfully when viewed in the Map Viewer.
  • BUG-000113368 - Euclidean allocation, distance and direction tools are much slower in current version verses previous version of ArcMap.
  • BUG-000111075 - A feature service consumed in a GeoEvent Service fails to re-establish communication with the database once the database connection comes back after a communication failure.
  • BUG-000111075 - Service recycling after a DB connection failure does not happen for Feature Server.
  • BUG-000098315 - Sample return Null data, when input raster is Mosaic.
  • BUG-000096996 - ExtractMultiValuestoPoints, ExtractValuestoPoints returns error when the input points feature is a XY Event Layer.

Installing this patch on Windows


Installation Steps:


This patch should be installed on all ArcGIS Server installations related to the ArcGIS Server site.

The ArcGIS product listed in the table must be installed on your system before you can install a patch. Each patch setup is specific to the ArcGIS product in the list. To determine which products are installed on your system, please see the How to identify which ArcGIS products are installed section. Esri recommends that you install the patch for each product that is on your system.

  1. Download the appropriate file to a location other than your ArcGIS installation location.

  2. ArcGIS 10.7.1   Checksum (Md5)
         
        ArcGIS Server ArcGIS-1071-S-USR-Patch.msp 3AA796DB703B22E159317B272B8E9FF3
         
    ArcGIS 10.6.1   Checksum (Md5)
         
        ArcGIS Server ArcGIS-1061-S-USR-Patch.msp DDE88D8ECC6806DBBD120D3757F40670
         

  3. Make sure you have write access to your ArcGIS installation location.

  4. Double-click ArcGIS-<Version>-S-USR-Patch.msp to start the setup process.

    NOTE: If double clicking on the MSP file does not start the setup installation, you can start the setup installation manually by using the following command:

    msiexec.exe /p [location of Patch]\ArcGIS-<Version>-S-USR-Patch.msp


Installing this patch on Linux


Installation Steps:


Complete the following install steps as the ArcGIS Install owner. The Install owner is the owner of the arcgis folder. This patch should be installed on all ArcGIS Server installations related to the ArcGIS Server site.

The ArcGIS product listed in the table must be installed on your system before you can install a patch. Each patch setup is specific to the ArcGIS product in the list. To determine which products are installed on your system, please see the How to identify which ArcGIS products are installed section. Esri recommends that you install the patch for each product that is on your system.

  1. Download the appropriate file to a location other than your ArcGIS installation location.


    ArcGIS 10.7.1   Checksum (Md5)
         
        ArcGIS Server ArcGIS-1071-S-USR-Patch-linux.tar 87D4475B55CFA5F11EAE41FFE6A82564
         
    ArcGIS 10.6.1   Checksum (Md5)
         
        ArcGIS Server ArcGIS-1061-S-USR-Patch-linux.tar F8B9753F8818B6A59E4345D43979557F
         

  2. Make sure you have write access to your ArcGIS installation location, and that no one is using ArcGIS.

  3. Extract the specified tar file by typing:

    % tar -xvf ArcGIS-<Version>-S-USR-Patch-linux.tar

  4. Start the installation by typing:

    % ./applypatch

    This will start the dialog for the menu-driven installation procedure. Default selections are noted in parentheses ( ). To quit the installation procedure, type 'q' at any time.

Uninstalling this patch on Windows


To uninstall this patch on Windows, open the Windows Control Panel and navigate to installed programs. Make sure that "View installed updates" (upper left side of the Programs and Features dialog) is active. Select the patch name from the programs list and click Uninstall to remove the patch.

Uninstalling this patch on Linux


Uninstalling on Linux is only available on version 10.5.1 or higher.

To remove this patch on 10.7 and higher, navigate to the <Product Installation Directory>/.Setup/qfe folder and run the following script as the ArcGIS Install owner:


./removepatch.sh

The removepatch.sh script allows you to uninstall previously installed patches or hot fixes. Use the -s status flag to get the list of installed patches or hot fixes ordered by date. Use the -q flag to remove patches or hot fixes in reverse chronological order by date they were installed. Type removepatch -h for usage help.

To remove this patch on versions 10.5.1 through 10.6.1, navigate to the /tmp directory and run the following script as the ArcGIS Install owner:


./patchremove

Notes: You can only remove the patch that was installed most recently.

Restart your ArcGIS services

Patch Updates

Check the Patches and Service Packs page periodically for the availability of additional patches. New information about this patch will be posted here.

How to identify which ArcGIS products are installed

To determine which ArcGIS products are installed, choose the appropriate version of the PatchFinder utility for your environment and run it from your local machine. PatchFinder will list all products, hot fixes, and patches installed on your local machine.

Getting Help

Domestic sites, please contact Esri Technical Support at 1-888-377-4575, if you have any difficulty installing this patch. International sites, please contact your local Esri software distributor.