ArcGIS (Desktop, Engine) Background Geoprocessing 64-bit Arcpy Exit and Shutdown Patch
This patch resolves crashes when exiting or a shutdown of arcpy using ArcGIS Desktop or Engine 64bit background geoprocessing python in DOS after installing certain Microsoft Windows updates on Windows Server 2008 R2 and Windows 7.Description
Esri® announces the ArcGIS (Desktop, Engine) Background Geoprocessing 64-bit Arcpy Exit and Shutdown Patch. This patch addresses an issue of DOS prompt crash after installing Microsoft Windows update KB4056894 and/or KB4056897 on Windows Server 2008 R2 and Windows 7. Without this patch, when you exit or shutdown Desktop or Engine 64bit background geoprocessing python from DOS prompt after calling arcpy module, DOS prompt crashes. While this crash has only been encountered on Windows Server 2008 R2 and Windows 7, Esri encourages all customers running on Windows to install this patch during regular maintenance. This patch deals specifically with the issues listed below under Issues Addressed with this Patch.
- BUG-000110662 - Geoprocessing service instances crash after installing windows patches on Microsoft Windows Server 2008 R2 or Windows 7.
Description: With Microsoft KB4056894 installed on Windows 7 or KB4056897 installed on Windows 2008 R2, running a python script from the DOS prompt using 64bit Python, the script runs but when exiting the program, Python crashes.
ArcGIS Desktop or Engine 10.6, 10.5.1, 10.5, 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, or 10.2.1 must be installed before installing this patch.
- Download the appropriate file to a location other than your ArcGIS installation location.
- Make sure you have write access to your ArcGIS installation location.
- Double-click ArcGIS-<Version>-<Product>-AES-Patch.msp to start the setup process.
NOTE: If double clicking on the MSP file does not start the setup installation, you can start the setup installation manually by using the following command:
msiexec.exe /p [location of Patch]\ArcGIS-<Version>-<Product>-AES-Patch.msp
|NOTE: Please contact your Esri Account Manager and or Technical Account Manager if you need help upgrading to a version listed above or have other questions about this issue.|
Check the Patches and Service Packs page periodically for the availability of additional patches. New information about this patch will be posted here.
February 5, 2018: Version for ArcGIS 10.4, 10.3.1, 10.3, 10.2.2 and 10.2.1 are now available for download.
To determine if the product(s) for this ArcGIS patch are installed, choose the appropriate operating system version of the PatchFinder utility for your environment and run it from your local machine. PatchFinder will list all core ArcGIS products, hot fixes, and patches installed on your local machine.
Domestic sites, please contact Esri Technical Support at 1-888-377-4575, if you have any difficulty installing this patch. International sites, please contact your local Esri software distributor.