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ArcGIS for Server, Portal for ArcGIS, ArcGIS Data Store "Check for Update" tool Returns Offline Error Patch

Summary

This patch addresses an issue that prevents the "Check for Updates" tool from identifying available updates and instead returns an offline error.

Description

Introduction

Esri® announces the ArcGIS for Server, Portal for ArcGIS, ArcGIS Data Store "Check for Update" tool Returns Offline Error Patch. This patch addresses an issue that prevents the "Check for Updates" tool from identifying available updates and instead returns an offline error. This patch deals specifically with the issue listed below under Issues Addressed with this patch.


Issues Addressed with this patch


  • BUG-000096816 - The "Check for Updates" tool used for software patch notification is not working and returning an offline error for the 10.3 and 10.3.1 versions of ArcGIS Server, Portal for ArcGIS, and ArcGIS Data Store.

Installing this patch on Windows


Installation Steps:


ArcGIS 10.3 or 10.3.1 for Server, Portal for ArcGIS or ArcGIS Datastore must be installed before installing this patch.

  1. Download the appropriate file to a location other than your ArcGIS installation location.

    ArcGIS 10.3.1   Checksum (Md5)
         
         ArcGIS Data Store ArcGIS-1031-DS-CUTROE-Patch.msp 032F23CB43A05D940536B1784113A512
         
         ArcGIS for Server ArcGIS-1031-S-CUTROE-Patch.msp 5F2546B898007B7BA576C8ABE6953C26
         
         Portal for ArcGIS ArcGIS-1031-PFA-CUTROE-Patch.msp 37B52505C9342D19B407B2A76C2C93A7
         
    ArcGIS 10.3   Checksum (Md5)
         
         ArcGIS Data Store ArcGIS-103-DS-CUTROE-Patch.msp 1C0EE9BC7D5464AB34B64D8B52E0B992
         
         ArcGIS for Server ArcGIS-103-S-CUTROE-Patch.msp 807D1CA5A34D894C5DD3F24C2C367CEA
         
         Portal for ArcGIS ArcGIS-103-PFA-CUTROE-Patch.msp 42F0D6F1AF34E1B1F03033ED18E691E5
         

  2. Make sure you have write access to your ArcGIS installation location.

  3. Double-click ArcGIS-<Version>-<Product>-CUTROE-Patch.msp to start the setup process.

    NOTE: If double clicking on the MSP file does not start the setup installation, you can start the setup installation manually by using the following command:

    msiexec.exe /p [location of Patch]\ArcGIS-<Version>-<Product>-CUTROE-Patch.msp


Installing this patch on Linux


Installation Steps:


Complete the following install steps as the ArcGIS Install owner. The Install owner is the owner of the arcgis folder.

ArcGIS 10.3 or 10.3.1 for Server, Portal for ArcGIS or ArcGIS Datastore must be installed before installing this patch.

  1. Download the appropriate file to a location other than your ArcGIS installation location.

    ArcGIS 10.3.1   Checksum (Md5)
         
         ArcGIS Data Store ArcGIS-1031-DS-CUTROE-Patch-linux.tar 2D26D8F7EE666209A0974E5AC57E10C6
         
         ArcGIS for Server ArcGIS-1031-S-CUTROE-Patch-linux.tar C36AA4D92C8EDE38A5BB25A6C790340F
         
         Portal for ArcGIS ArcGIS-1031-PFA-CUTROE-Patch-linux.tar 987DC62AA54862ED870682F3915E4601
         
    ArcGIS 10.3   Checksum (Md5)
         
         ArcGIS Data Store ArcGIS-103-DS-CUTROE-Patch-linux.tar 10071FDC5386D1E3397FE11D490C1053
         
         ArcGIS for Server ArcGIS-103-S-CUTROE-Patch-linux.tar B2569B72692698C3A2524B54113C2647
         
         Portal for ArcGIS ArcGIS-103-PFA-CUTROE-Patch-linux.tar FE3EDBFA4D64FAA1862870CFBAEEBC3B
         

  2. Make sure you have write access to your ArcGIS installation location, and that no one is using ArcGIS.

  3. Extract the specified tar file by typing:

    % tar -xvf ArcGIS-<Version>-<Product>-CUTROE-Patch-lx.tar

  4. Start the installation by typing:

    % ./applypatch

    This will start the dialog for the menu-driven installation procedure. Default selections are noted in parentheses ( ). To quit the installation procedure, type 'q' at any time.

Patch Updates

Check the Patches and Service Packs page periodically for the availability of additional patches. New information about this patch will be posted here.

How to identify which ArcGIS products are installed

To determine which ArcGIS products are installed, choose the appropriate version of the PatchFinder utility for your environment and run it from your local machine. PatchFinder will list all products, hot fixes, and patches installed on your local machine.

Getting Help

Domestic sites, please contact Esri Technical Support at 1-888-377-4575, if you have any difficulty installing this patch. International sites, please contact your local Esri software distributor.