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Bug

When attempting to log in with ArcGIS Enterprise, ArcGIS Field Maps returns the following error message, "The server may not be responding or we encountered an unexpected error".

Last Published: August 24, 2022 ArcGIS Field Maps
Bug ID Number BUG-000138345
SubmittedMarch 22, 2021
Last ModifiedMay 31, 2023
Applies toArcGIS Field Maps
Version found20.2.0
Operating SystemAndroid
Operating System Version11.x
StatusWill Not Be Addressed

Additional Information

The general behavior described in this bug will not be addressed. There are many circumstances where the following error message, "The server may not be responding or we encountered an unexpected error" is expected to happen. For example, not being connected to the correct network or general Enterprise configuration issues, etc. All are treated as independent issues that require separate diagnosis into each Enterprise environment to accurately determine the issue.

Steps to Reproduce

Bug ID: BUG-000138345

Software:

  • ArcGIS Field Maps

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