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Bug Number BUG-000137344
Submitted Feb 09, 2021
Modified May 05, 2021
Severity Medium
Applies To ArcGIS Online
Version Found 8.4
Prog Language N/A
Server Platform Windows 10.0 64 Bit
Client Platform Windows 10.0 64 Bit
Database N/A
Locale N/A
Status Fixed
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Version Fixed 9.1
SP Fixed N/A

Bug BUG-000137344


Public usernames are unable to activate a new organization or join an existing organization. A login page bounces back to another login page, then logs in to a public account instead of the organization.

Additional Information


Alternate Solution

  1. Create a new temporary username.
  2. Work with Esri Support Services to invite the existing public account to the organization, and remove the new username.