Bug Number BUG-000128127
Submitted Jan 24, 2020
Modified Jan 26, 2021
Severity Medium
Applies To ArcGIS API for JavaScript
Version Found 3.28
Prog Language N/A
Server Platform Windows 10.0
Client Platform Windows 10.0
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000128127


Chrome does not print vector tile layers when the 'Use hardware acceleration when available' setting is not disabled.

Additional Information

Esri is unable to reproduce this issue in ArcGIS Enterprise 10.8 and higher, and also unable to consistently reproduce this in previous releases. This may be caused by a combination of browsers, graphics drivers, and the use of ArcMap-based print services. If this issue persists, it is recommended to upgrade the browser to the latest version, upgrade graphics drivers to the latest available version, and ensure that any custom print services are published using ArcGIS Pro.

Alternate Solution

Disable the Use hardware acceleration when available setting in Chrome or use a different browser (for example, Internet Explorer or Mozilla Firefox).