Bug Number BUG-000119234
Submitted Jan 09, 2019
Modified Aug 07, 2019
Severity Medium
Applies To ArcGIS Online
Version Found 6.4
Prog Language N/A
Server Platform Windows 10.0 64 Bit
Client Platform Windows 10.0 64 Bit
Database N/A
Locale N/A
Status Implemented
Version Fixed 7.1
SP Fixed N/A

Bug BUG-000119234


The full name property of SAML Enterprise accounts is not set if the 'surname' attribute is sent in the SAML response from the Identity Provider (IDP).

Additional Information


Alternate Solution

Edit the user profile.

  1. Click the affected user profile.
  2. Edit the profile. Click Save.
  3. The user account now displays correctly.


Access the IDP and remove the 'surname' outgoing claim.