Bug Number BUG-000116939
Submitted Sep 20, 2018
Modified Mar 30, 2022
Severity Medium
Applies To ArcGIS for Desktop
Version Found 10.6.1
Prog Language N/A
Server Platform
Client Platform
Database N/A
Locale N/A
Status Unknown Text - Bugs/Fixed
Learn more
Version Fixed 10.7
SP Fixed N/A

Bug BUG-000116939


In ArcMap 10.6.1, the Find and Find Routes tools initialize slowly and cause 'AppHang' exceptions in severe cases.

Additional Information


Alternate Solution

  1. Close all running processes related to ArcMap/ArcCatalog.
  2. Open regedit.
  3. Navigate to 'Computer\HKEY_CURRENT_USER\Software\ESRI\Desktop10.6\FindRoute\UI Settings'. In this directory, a hexbin key called 'RoutingSource' is present. (There is another DWORD registry key called RoutingSourceIndex - leave that alone)
  4. Export this registry key and place the exported copy in a folder for backup purposes.
  5. Delete the 'RoutingSource' kexbin key. Put the PC through a reboot cycle.