In ArcMap 10.6.1, the Find and Find Routes tools initialize slowly and cause 'AppHang' exceptions in severe cases.
Last Published: June 11, 2019ArcGIS for Desktop
Bug ID Number
BUG-000116939
Submitted
September 20, 2018
Last Modified
November 24, 2020
Applies to
ArcGIS for Desktop
Version found
10.5.1
Version Fixed
10.7
Status
Fixed
The bug has been fixed. See the Version Fixed and Additional Information, if applicable, for more information.
Workaround
Close all running processes related to ArcMap/ArcCatalog.
Open regedit.
Navigate to 'Computer\HKEY_CURRENT_USER\Software\ESRI\Desktop10.6\FindRoute\UI Settings'. In this directory, a hexbin key called 'RoutingSource' is present. (There is another DWORD registry key called RoutingSourceIndex - leave that alone)
Export this registry key and place the exported copy in a folder for backup purposes.
Delete the 'RoutingSource' kexbin key. Put the PC through a reboot cycle.