English
Bug Number BUG-000108307
Submitted Sep 26, 2017
Modified Aug 26, 2020
Severity Low
Applies To ArcGIS Survey123
Version Found 2.3
Prog Language N/A
Server Platform
Client Platform
Database N/A
Locale N/A
Status Implemented
Version Fixed 3.1
SP Fixed N/A

Bug BUG-000108307

Synopsis

Using the Survey123 field app and allowing the device to enter sleep mode or auto-lock causes an uncompleted survey download .tpk file and returns an error message, "Error unpacking."


Additional Information

N/A


Alternate Solution

The following settings ensure the device stays on during the download.



Iphone 6

Settings > Display & Brightness > Auto-Lock.


Android

Settings > Display > Advanced > Sleep.