Bug Number BUG-000108307
Submitted Sep 26, 2017
Modified Aug 26, 2020
Severity Low
Applies To ArcGIS Survey123
Version Found 2.3
Prog Language N/A
Server Platform
Client Platform
Database N/A
Locale N/A
Status Implemented
Version Fixed 3.1
SP Fixed N/A

Bug BUG-000108307


Using the Survey123 field app and allowing the device to enter sleep mode or auto-lock causes an uncompleted survey download .tpk file and returns an error message, "Error unpacking."

Additional Information


Alternate Solution

The following settings ensure the device stays on during the download.

Iphone 6

Settings > Display & Brightness > Auto-Lock.


Settings > Display > Advanced > Sleep.