| Bug Number | BUG-000108307 |
| Submitted | Sep 26, 2017 |
| Modified | Mar 30, 2022 |
| Severity | Low |
| Applies To | ArcGIS Survey123 |
| Version Found | 2.3 |
| Prog Language | N/A |
| Server Platform | |
| Client Platform | |
| Database | N/A |
| Locale | N/A |
| Status |
Implemented
Learn more |
| Version Fixed | 3.1 |
| SP Fixed | N/A |
Bug BUG-000108307
Synopsis
Using the Survey123 field app and allowing the device to enter sleep mode or auto-lock causes an uncompleted survey download .tpk file and returns an error message, "Error unpacking."
Additional Information
N/A
Alternate Solution
The following settings ensure the device stays on during the download.
Iphone 6
Settings > Display & Brightness > Auto-Lock.
Android
Settings > Display > Advanced > Sleep.