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Bug

Opening a saved web map referencing unavailable basemap causes the web map not to work.

Last Published: September 28, 2016 ArcGIS Online
Bug ID Number BUG-000099434
SubmittedSeptember 19, 2016
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found4.3
StatusWill Not Be Addressed

Additional Information

The documentation states: "Once you save a map with a basemap, the map viewer only uses that basemap; it doesn't revert to a default basemap if yours is unavailable. You can repair your map by using a different basemap as long as the spatial reference of the bad and new basemap are the same. Repair your map by selecting a different basemap or using the URL parameter basemapURL." https://doc.arcgis.com/en/arcgis-online/create-maps/choose-basemap.htm

Workaround

Workaround 1: Access the web map and change the basemap to one of the standard ones.Workaround 2: If the map cannot be opened, replace the JSON for the old basemap with code for a functional basemap in AGO Assistant.

Steps to Reproduce

Bug ID: BUG-000099434

Software:

  • ArcGIS Online

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