laptop and a wrench

Bug

Unable to login to ArcGIS Pro using a numeric login created as an Esri account and added to an organization. The following error is returned, "ArcGIS Pro was not able to download license from the licensing portal".

Last Published: March 30, 2017 ArcGIS Online
Bug ID Number BUG-000099323
SubmittedSeptember 14, 2016
Last ModifiedMay 31, 2023
Applies toArcGIS Online
Version found4.2
Version Fixed2.0
StatusFixed

Workaround

Do not create an Esri account with a numeric username.This issue seems to only occur when inviting existing users from an Esri account, which contains completely numeric usernames. Issue is not reproducible when a numeric username is created upon invitation to ArcGIS Online organization (i.e. "Send invitations to pre-established usernames").

Steps to Reproduce

Bug ID: BUG-000099323

Software:

  • ArcGIS Online

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic