laptop and a wrench

Bug

Failover of a highly available Portal for ArcGIS results in a misconfiguration of the pg_hba.conf file on the new primary portal which denies access to the PostgreSQL database.

Last Published: July 15, 2017 Portal for ArcGIS
Bug ID Number BUG-000099144
SubmittedSeptember 6, 2016
Last ModifiedMay 31, 2023
Applies toPortal for ArcGIS
Version found10.4
Operating SystemWindows OS
Operating System Version2012
Version Fixed10.6.1
StatusFixed

Additional Information

The problem turned out to be that the standby portal that is being promoted to the primary was restarted during the promotion. This leaves the machine in an incomplete state.

Workaround

1. Stop the Portal for ArcGIS service on all portals.2. Start the Portal for ArcGIS service on any one of the portals in the highly available site.3. Wait approximately 10 minutes until the portal comes online and assumes the primary role.4. Once the primary is firmly established and working, start the Portal for ArcGIS service on the other portal server in the highly available site.

Steps to Reproduce

Bug ID: BUG-000099144

Software:

  • Portal for ArcGIS

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic