Bug Number BUG-000098324
Submitted Aug 04, 2016
Modified Jun 11, 2020
Severity Medium
Applies To ArcGIS Online
Version Found 4.2
Prog Language N/A
Server Platform Apple iOS N/A
Client Platform Apple iOS N/A
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000098324


Signing in to the organization's sign in page on iOS mobile devices using case-insensitive credentials results in "Error 400. Unable to generate token. details ["Invalid username or password."]." This causes users to be unable to log in unless using case-sensitive credentials; however, signing in to the ArcGIS Online home page at https://www.arcgis.com/home/signin.html on mobile devices does not require case-sensitive credentials, which creates inconsistency when logging in via mobile devices.

Additional Information

Since this bug was logged, the mobile site was redesigned and this is no longer a reproducible issue.

Alternate Solution

Go to the ArcGIS Online home page located at <a href="https://www.arcgis.com/home/signin.html" target="_blank">https://www.arcgis.com/home/signin.html</a>, instead of the organization's sign in page, when using case-insensitive credentials on a mobile device.