Bug Number BUG-000098391
Submitted Aug 05, 2016
Modified Jun 11, 2020
Severity Medium
Applies To ArcGIS Online
Version Found 4.2
Prog Language N/A
Server Platform Windows 7
Client Platform Windows 7
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000098391


The Directions web app template calls the premium service https://route.arcgis.com, even when subscriber content is unselected in the web app's configuration.

Additional Information

This behavior is expected. The checkbox for the routing service is to create a proxy to it so that the app can be shared publicly and the end user is not prompted for sign in. Keeping the box checked OFF means you are not creating a proxy to the service, and therefore, the end user will be prompted to log in with their credentials in order to authenticate access to the routing service.

Alternate Solution

Add the premium service to My Content following steps 1-3 listed here: http://www.arcgis.com/apps/Directions/resources/doc/addpremiumservice.html