Bug Number BUG-000092882
Submitted Dec 09, 2015
Modified Nov 24, 2020
Severity Medium
Applies To ArcGIS for Desktop
Version Found 10.3.1
Prog Language N/A
Server Platform Windows 7
Client Platform Windows 7
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000092882


Exporting a map document (MXD) to a PDF appears blank when the MXD contains a Google Maps Engine Web Map Service (WMS) in a scale of 1:5,000, and the PDF is created with a ratio 1:1 and a high dots per inch (DPI).

Additional Information

When exporting at a higher DPI the draw process asks for more data from the server. If exceeding the server's maximum file size (this limit is configured by the server) with the requests, the output gets stretched and pixelated, or none at all, depending on the server's implementation. This is documented here: https://desktop.arcgis.com/en/desktop/latest/map/web-maps-and-services/printing-and-exporting-maps-containing-service-lay.htm The only workaround is to use a lower DPI, which using a lower Output Image Quality ratio does.

Alternate Solution

Workaround 1:
- Lower the DPI to 250 or lower when exporting to PDF.
Workaround 2:
- Use a different ratio.