Bug Number BUG-000089422
Submitted Jul 29, 2015
Modified Jun 11, 2020
Severity Medium
Applies To ArcGIS Online
Version Found 3.8
Prog Language N/A
Server Platform
Client Platform
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000089422


In ArcGIS Online, when creating a Story Map Tour from a web map containing a hosted feature service published from a CSV file, the following error message is displayed, "Sorry, Map Tour loading failed."

Additional Information

this is no longer reproducible.

Alternate Solution

Go to My content > Create new > App > From a template and create the Story Map Tour from there.


Publish an XY Event Layer created from the CSV file in ArcMap.