The Comodo Extended Validation Secure Server Certificate Authority (CA) SHA-1 version V3 certificate is not trusted by ArcGIS Online from version 3.8 onwards. This results in the inability of the token page to pass through the ArcGIS Online sharing proxy, returning the authentication prompt, "Unable to access authentication service."

Last Published: October 30, 2015

ArcGIS for Server

Bug ID Number	BUG-000089195
Submitted	July 20, 2015
Last Modified	August 21, 2020
Applies to	ArcGIS for Server
Version found	10.1
Operating System	Windows
Operating System Version	2012 64 Bit
Status	Non-Reproducible

Additional Information

This is fixed

Workaround

Log in and access the REST page for the server before utilizing ArcGIS Online. This generates a token directly without passing the sharing proxy which can then be recognized in the short term by ArcGIS Online.

Steps to Reproduce

Bug ID: BUG-000089195

Software:

ArcGIS for Server

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Additional Information

Workaround

Steps to Reproduce

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