Bug Number BUG-000086476
Submitted Mar 30, 2015
Modified May 20, 2022
Severity Medium
Applies To ArcGIS for Desktop
Version Found 10.3
Prog Language N/A
Server Platform Windows OS 8
Client Platform Windows OS 8
Database N/A
Locale N/A
Status Known Limit
Learn more
Version Fixed
SP Fixed

Bug BUG-000086476


The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.

Additional Information

Esri has investigated this issue and found it to be caused by certain antivirus software. Please work with the users' antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.

Alternate Solution