| Bug Number | BUG-000086476 |
| Submitted | Mar 30, 2015 |
| Modified | Aug 07, 2020 |
| Severity | Medium |
| Applies To | ArcGIS for Desktop |
| Version Found | 10.3 |
| Prog Language | N/A |
| Server Platform | Windows 8 |
| Client Platform | Windows 8 |
| Database | N/A |
| Locale | N/A |
| Status | Not in Current Product Plan |
| Version Fixed | |
| SP Fixed |
Bug BUG-000086476
Synopsis
The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.
Additional Information
Esri has investigated this issue and found it to be caused by certain antivirus software. Please work with the users' antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.