English
Bug Number BUG-000086476
Submitted Mar 30, 2015
Modified Aug 07, 2020
Severity Medium
Applies To ArcGIS for Desktop
Version Found 10.3
Prog Language N/A
Server Platform Windows 8
Client Platform Windows 8
Database N/A
Locale N/A
Status Not in Current Product Plan
Version Fixed
SP Fixed

Bug BUG-000086476

Synopsis

The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.


Additional Information

Esri has investigated this issue and found it to be caused by certain antivirus software. Please work with the users' antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.


Alternate Solution