Bug Number BUG-000085241
Submitted Feb 11, 2015
Modified Sep 20, 2020
Severity High
Applies To ArcGIS for Desktop
Version Found 10.3.1
Prog Language N/A
Server Platform
Client Platform
Database N/A
Locale N/A
Status Implemented
Version Fixed 10.5.1
SP Fixed 10.5.1 Approved

Bug BUG-000085241


Publishing tiles does not complete in ArcGIS Online. This may be due to incorrect extents; however, a warning is never provided to users when creating the tile package.

Additional Information


Alternate Solution

In some cases, these workarounds help:

In ArcMap, click Full Extent before creating the tile package.

OR, if the tile package cannot be recreated:

1. Download the tile package.
2. Use 7-Zip to right-click the tile-package > Open Archive.
3. Right-click mapserver.json in servicedescriptions\mapserver and click Edit.
4. Change fullExtent to equal initialExtent and geoFullExtent to equal geoInitialExtent.
5. Save and close. When prompted, update the Archive.
6. Use Add Item in ArcGIS Online to add the tile package again (ensure the original is deleted).
7. Attempt to create the tiles.