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Problem: Blank sign-in dialog in ArcGIS Pro 2.6 and later


Attempting to log into a portal within ArcGIS Pro 2.6 and later versions may result in a blank ArcGIS Sign-in dialog box on certain computers with hardware acceleration enabled:

blank sign-in screen


This is a display issue related to graphics adapters or drivers.

Solution or Workaround

The issue can be resolved by disabling hardware acceleration. Some users have reported success after updating graphics drivers and making other changes to their display settings. Alternatively, enable the browser sign-in option available at version 2.7.2

If you are still unable to sign in, please contact Esri Support Services: U.S. Customers

  • Phone +1-909-793-3774
  • Toll-free +1-888-377-4575
International Customers & Other Support Options 

Related Information

Last Published: 3/30/2021

Article ID: 000025347

Software: ArcGIS Pro 2.7.2, 2.7.1, 2.7, 2.6.5, 2.6.4, 2.6.3, 2.6.2, 2.6.1, 2.6