Problem: Extension options are grayed out


When opening an extension toolbar such as Spatial Analyst or Publisher, everything is grayed out.

At Version 10.0, the basic user interface elements of the Main menu and Standard toolbars for ArcMap and ArcCatalog were changed. For example, the Tools menu was changed to Customize. For more information, see: ArcGIS Desktop 9.3 Help: Basic user interface elements, and ArcGIS Desktop 10 Help: Basic user interface elements.
This article pertains to ArcGIS versions 9.x and 10.0 only. Later versions of ArcGIS may contain different functionality, as well as different names and locations for menus, commands and geoprocessing tools.


The extension has not been activated.

Solution or Workaround

  1. Start ArcMap or ArcCatalog.
  2. Select Tools > Extensions.
  3. Check the box next to the desired extension.
  4. Click Close.

Related Information

Last Published: 9/10/2020

Article ID: 000003226

Software: ArcMap 10.8.1, 10.8, 10.7.1, 10.7, 10.6.1, 10.6, 10.5.1, 10.5, 10.4.1, 10.4, 10.3.1, 10.3, 10.2.2, 10.2.1, 10.2, 10.1, 10