Problem: Extension options are grayed out

Description

When opening an extension toolbar such as Spatial Analyst or Publisher, everything is grayed out.

Cause

The extension has not been activated.

Solution or Workaround

1. Start ArcMap or ArcCatalog.
2. Select Tools > Extensions.
3. Check the box next to the desired extension.
4. Click Close.

Related Information

• License not available because of an incorrect version number or expired license
• The extension has not been activated
• The extension could not be activated. There is no license currently available
• The extension could not be activated. License request failed. All licenses are in use
• Tool Not Licensed. Unable to execute the selected tool. You do not have the necessary license to execute the selected tool