Esri Customer Code of Conduct

Respect each person and follow common courtesy rules.

Refrain from any demeaning, harassing, aggressive, or intimidating behavior toward another customer or any Esri employee, business partner, visitor, contractor, or fellow customer during all interactions.

Always use professional language in any interaction with an Esri employee, contractor, business partner, visitor, or fellow customer, whether via email, chat, or phone conversation or in person.

Be respectful of all property if participating in a training event or visiting an Esri building.

Harassment, aggression, and intimidation. These behaviors are hurtful and unacceptable and interfere with other people's experience and participation in our community. Be specifically mindful to avoid behaviors that are inappropriate in regard to race; color; creed; gender (including pregnancy, assumed pregnancy, childbirth, breastfeeding, or related medical conditions); gender identity; religion; marital status; domestic partnership status; genetic information; age; national origin; ancestry; military or veteran status; sexual orientation; physical or mental disability; or any other basis protected by federal, state, or local laws.

Inappropriate behavior can take many forms such as slurs; jokes; derogatory statements; foul or obscene language; pictures, drawings, or cartoons, including images or items placed on clothing; violation of personal space by impeding or blocking another person's movement or otherwise physically interfering with them; harassing photography or recordings; or unwanted or offensive letters or poems, email or voicemail messages, or social media postings.

Inappropriate behavior will not be tolerated. If you are asked to stop, you should comply immediately.

The consequences of continuing such behavior include, but are not limited to, the following:

• Monitoring or moderation of current and future engagement
• Restricted access to any part of Esri—including, but not limited to, customer service, technical support, or training events—at any time at Esri's sole discretion
• Notification to the individual's account manager
• Possible notification to the individual's management, depending on the severity of the behavior
• Possible limitation or denial of access to future Esri events