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Important Updates for the ArcGIS Platform and TLS Protocol Support
As part of improving ArcGIS Online security, Esri will require TLS 1.2 connections for ArcGIS Online services in February 2019. Esri software that connects to ArcGIS Online will be affected by this change. To ensure...
A New Search Experience on Support.Esri.com
Esri has updated the search experience on the Support website by adding a new search engine and new search features to refine your experience when you're looking for answers related to the ArcGIS Platform.
How to report an ArcGIS Online service disruption
Although rare, this article lists the steps you should take to troubleshoot potential ArcGIS Online service disruptions.
How To: Download and install Esri software from My Esri
The instructions provided in this article describe how to download the latest version of an Esri product from My Esri (my.esri.com).
Our industry-leading support services are backed by a dedicated team of support professionals who are ready to address any question or issue related to the ArcGIS platform.
The Association of Support Professionals has recognized the Esri Support website as one of the ten best web support sites in 2018 and 2016. Visit asponline.com to learn more about this achievement.