Location Services—ArcGIS Basemaps

Technical support; support status general availability

Technical Support

Support status: General Availability

General Availability
Nov 2023–Next release		Retired

Create a caseincludednot included
Phone and chatincludednot included
Online support resourcesincludedincluded
Software updates and patchesincludednot included

  • System requirements

    Find which devices and resources are recommended to get the best performance from your investment.

    Explore system requirements

  • Product life cycle support policy

    This document offers in-depth information about the different life cycle stages of various product types, from inception to retirement.

    Go to the policy
Previous
Next

Multiple version table

Service NameRelease dateGeneral AvailabilityMature Support
RetiredRelease notes
World Hillshade Dark (for export)January 9 , 2020January 2020   
World Hillshade DarkApril 24, 2019April 2019   
World Hillshade (WGS84)May 25, 2017May 2017   
Arctic Ocean BaseJuly 9, 2015July 2015   
World HillshadeJuly 9, 2015July 2015   
World Hillshade (for export)July 9, 2015July 2015   
World Ocean Base (for export)May 8, 2014May 2014   
World Ocean BaseFebruary 24, 2014February 2014   
World Dark Gray Base (for export)May 28, 2015May 2015–Jul 2021July 2021  
World Dark Gray Reference (for export)May 28, 2015May 2015–Jul 2021July 2021  
World Dark Gray BaseNovember 13, 2014Nov 2015–Jul 2021July 2021  
World Dark Gray ReferenceNovember 13, 2014Nov 2015–Jul 2021July 2021  
World Ocean Reference (for export)May 8, 2014May 2014–Jul 2021July 2021  
World Reference Overlay (for export)May 8, 2014May 2014–Jul 2021July 2021  
World Light Gray Base (for export)March 6, 2014Mar 2014–Jul 2021July 2021  
World Light Gray Reference (for export)March 6, 2014Mar 2014–Jul 2021July 2021  
World Light Gray Base (for export)March 6, 2014Mar 2014–Jul 2021July 2021  
NatGeo World Map (for export)February 10, 2014Feb 2014–Jul 2021July 2021  
World Ocean ReferenceFebruary 24, 2014Feb 2014–Jul 2021July 2021 Recommend using World Ocean Reference Layer
World Boundaries and Places (for export)October 21, 2013Oct 2013–Jul 2021July 2021  
World Street Map (for export)October 15, 2013Oct 2013–Jul 2021July 2021  
World Topo Map (for export)October 15, 2013Oct 2013–Jul 2021July 2021  
World Transportation (for export)October 21, 2013Oct 2013–Jul 2021July 2021  
World Topo MapJune 13, 2013Jun 2013–Jul 2021July 2021 Recommend using World Topographic Map
NatGeo World MapDecember 13, 2011Dec 2013–Jul 2021July 2021 Recommend using National Geographic style
World Light Gray BaseSeptember 26, 2011Sep 2011–Jul 2021July 2021 Recommend using Light Gray Canvas
World Light Gray ReferenceSeptember 26, 2011Sep 2011–Jul 2021July 2021 Recommend using Light Gray Canvas
World Boundaries and PlacesDecember 17, 2009Dec 2009–Jul 2021July 2021 Recommend using Hybrid Reference Layer
World Boundaries and Places AlternateDecember 17, 2009Dec 2009–Jul 2021July 2021 Recommend using Hybrid Reference Layer
World Street MapDecember 12, 2009Dec 2009–Jul 2021July 2021 Recommend using World Streets
World TransportationDecember 17, 2009Dec 2009–Jul 2021July 2021 Recommend using Hybrid Reference Layer
Arctic Ocean ReferenceJuly 9, 2015Jul 2015–Sep 2020September 2020  
Ocean BasemapFebruary 10, 2012Feb 2012–Sep 2020September 2020 Recommend using Ocean Basemap webmap
World Terrain Base (for export)March 6, 2014Mar 2014–Mar 2019March 2019  
USA Topo Maps (for export)October 21, 2013Oct 2013–Mar 2019March 2019  
USA Topo MapsDecember 12, 2009Dec 2009–Mar 2019March 2019  
World Navigation ChartsDecember 17, 2009Dec 2009–Mar 2019March 2019  
World Physical MapDecember 12, 2009Dec 2009–Mar 2019March 2019 Recommend using World Hillshade
World Shaded ReliefDecember 12, 2009Dec 2009–Apr 2019April 2019 Recommend using World Hillshade
World Reference OverlayJuly 1, 2009Jul 2009–Mar 2019March 2019 Recommend using Hybrid Reference Layer
World Terrain BaseJuly 1, 2009Jul 2009–Mar 2019March 2019 Recommend using World Hillshade
ESRI Elevastion WorldMarch 13, 2009Mar 2009–Nov 2019Nov 2018–Oct 2026October 2026Recommend using World Hillshade
USGS Elevation 3DMarch 13, 2009Mar 2009–Nov 2019Nov 2018–Oct 2026October 2026Recommend using World Hillshade
Ocean Basemap (for export)March 13, 2009Oct 2009–Feb 2014Feb 2014–Dec 2022December 2022 
DeLorme World Base MapMarch 13, 2009Jul 2009–Sep 2020September 2020December 2023Recommend using World Streets
NGS Topo US 2DMarch 13, 2009Mar 2009–Jun 2016Jun 2016–May 2022May 2022 
ESRI StreetMap World 2DMarch 13, 2009Mar 2009–Jan 2016Jan 2016–May 2022May 2022Recommend using World Streets
Soil Survey MapMarch 13, 2009Mar 2009–Jan 2016Jan 2016–Jun 2021June 2021Recommend using USA Soils Map Units

 

Get more assistance

Browse our mobile support app on your smartphone or speak to one of our specialists. There are a variety of ways we can assist you.

Support Services

Access Esri’s industry-leading support

Learn about service options

Esri Support App

Manage cases directly from your phone

Download the app

Contact Support

Get help from ArcGIS Analysts

Go to contact options
Support outside the USA