Patches and updates

Job Tracking (JTX) 9.3.1 Service Pack 1

Published: December 11, 2009


ESRI® is pleased to announce JTX 9.3.1 Service Pack 1 for JTX Desktop and JTX Server Installations. We recommend that customers download and install this Service Pack at their earliest convenience. This Service Pack contains several improvements and maintenance fixes.


We recommend that all JTX 9.3.1 customers download and install this Service Pack, at their earliest convenience, to ensure the highest quality experience when working with JTX 9.3.1.

NOTE: If you are using a localized version of JTX, please contact your local distributor to get the updated language supplement.

Issues Addressed with this Service Pack

JTX 9.3.1 Service Pack 1 contains critical fixes and new functionality. It is recommended that all users install this service pack.

A complete list of the issues that have been fixed in this service pack is available here.

Installing this Service Pack on Windows

Installation Steps

  • JTX 9.3.1 must be installed before you can install this Service Pack.

To Install:

  1. Make sure you have write access to your JTX installation location, and that no one is accessing it.
  2. Download the appropriate files to a location other than the installation folder:

    Standard Edition 
    JTX931_Standard_Ed_SP1.msp15 MB
    Administrator Edition 
    JTX931_Admin_Ed_SP1.msp18 MB
    Server Edition 
    JTX931_Server_Ed_SP1.msp36 MB

  3. Double-click the msp files to start the install process.

    NOTE: If double clicking on the MSP file does not start the Service Pack installation, you can start the Service Pack installation manually by using the following command:

    • msiexec.exe /p [location of service pack]\<Product>sp1.msp
  4. When Setup starts, follow the instructions on your screen.

  5. Repeat steps 2 - 4 for each product installed on your machine.

Service Pack Updates

Check Online Support Center periodically for the availability of additional patches. New information about this Service Pack will be posted here.

Getting Help

Domestic sites, please contact ESRI Technical Support at 1-888-377-4575, if you have any difficulty installing this Service Pack. International sites, please contact your local ESRI software distributor.

Download ID:1583

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