Skip to main content

Patches and updates

ArcGIS 9.3 Release Candidate Incentive Program

Published: May 20, 2008


Details about the Incentive Program for ArcGIS 9.3 Release Candidate Program participants.

Release Candidate Incentive Program

ArcGIS 9.3 Release Candidate recipients are automatically enrolled in our Release Candidate Incentive Program. All feedback, including support requests, survey responses, forum post answers, and software bugs reported between May 19-June 30 will be awarded incentive program points. Points will be tallied for awards and announced during a special Release Candidate reception at the ESRI International User Conference. You do not need to attend the ESRI UC to receive an award.

Accumulating Points (May 19-June 30)

There are several easy and convenient ways to give feedback and accumulate points in the Release Candidate incentive program. And, every participant who submits a support request will also receive an ESRI t-shirt.

  • Submit a Support Request (3 points)
    You can submit a support request to ESRI Support Services related to ArcGIS 9.3 Release Candidate software. Each request will be evaluated by ESRI Support Services to ensure all requests are unique in nature; duplicate support requests from the same customer will not be awarded points. All participants who submit a support request will receive an ESRI T-shirt.
  • Take the Surveys (5 points)
    We will be sending surveys to gather feedback on a variety of topics related to the ArcGIS 9.3 Release Candidate. You will be awarded 5 points for each survey you complete and submit back to ESRI.
  • Post Answers in the Forums (7 points)
    The ArcGIS 9.3 Release Candidate forums are where community members can post questions and respond with answers in topic threads. If the original poster marks the question as answered, 7 points will be awarded to the person who answered the question. After a question has been answered, a star will appear next to the topic thread in the threads list and next to the message that was awarded the points in the messages list.
  • Report Software Bugs (10 points)When you submit a support request to ESRI Support Services and the result of the support request is a software bug you will be awarded 10 points. ESRI Support Services will provide tracking number for software bug submissions.

Prize Levels and Awards

Incentive program feedback will be awarded at every level of participation. Multiple awards will be made at each prize level.

Number of WinnersPrize LevelAward
3GrandEDN Annual License
10PlatinumVirtual Campus Course
10GoldESRI Press Book Bundles
5SilverESRI Fleece Warmer
10BronzeESRI Coffee Thermos


Awards and Reception

A special reception, with snacks and beverages, will be held at the 2008 ESRI International User Conference complete to honor all participants of the ArcGIS Release Candidate program. Michael Kim, Director of Support Services, and Jim Barry, EDN Manager, will present awards to the incentive program winners. Invitations with the event details will be sent to program participants. Winners who are unable to attend the ESRI UC will be contacted to make arrangements for award delivery. ESRI will review and verify all points awarded and post winners to Esri Support during the week of July 14th, 2008.

Additional Information

For more information see the ArcGIS 9.3 Release Candidate Incentive Program Official Rules. [83 KB PDF]

If you have additional questions, please send an e-mail message to

Download ID:1393

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options