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ArcGIS 10.4 for Server for Microsoft Azure™ Patch

Published: May 24, 2016


If you have deployed ArcGIS 10.4 for Server on Microsoft Azure™ and you try to install ArcGIS 10.4 for Desktop or an ArcGIS 10.4 for Server patch on those deployed instances, you will get a failure saying the software or the patch cannot be installed. If you are in the above situation, apply this patch to fix the issue and then install the additional ArcGIS product or the desired patch.


Esri® announces the ArcGIS 10.4 for Server for Microsoft Azure™ Patch. This patch addresses the discrepancy between the MSI version and executable version of the software. It deals specifically with the issue listed below under Issues Addressed with this patch.

Issues Addressed with this patch

  • BUG-000096143 - Installing ArcGIS 10.4 for Desktop or an ArcGIS 10.4 for Server patch will fail on a deployed instance of ArcGIS 10.4 for Server on Microsoft Azure™.

Installing this patch on Windows

Installation Steps:

ArcGIS Data Store, Portal for ArcGIS, ArcGIS for Server, and ArcGIS Web Adaptor for IIS on Microsoft Azure™ must be installed before installing this patch.

  1. Download the appropriate file to a location other than your ArcGIS installation location.

    ArcGIS 10.4Checksum (Md5) 
         ArcGIS Data Store ArcGIS-104-DS-MA-Patch.mspD039815C03B42B2B98A6E423E89EC85D
         Portal for ArcGIS ArcGIS-104-PFA-MA-Patch.msp19E217A875F1CAC16B96EA2F08E8C072
         ArcGIS for Server ArcGIS-104-S-MA-Patch.msp772170B9C52DBE32674A811C2B13199E
         ArcGIS Web Adaptor for IIS ArcGIS-104-WAI-MA-Patch.mspB2CEB6F17D758E85B8118C677866E03E

  2. Make sure you have write access to your ArcGIS installation location.
  3. Double-click ArcGIS-104-<Product>-Azure-Patch.msp to start the setup process.

    NOTE: If double clicking on the MSP file does not start the setup installation, you can start the setup installation manually by using the following command:

    msiexec.exe /p [location of Patch]\ArcGIS-104-<Product>-Azure-Patch.msp

Important Note:

If you encounter this error, "Error 1920. Service Portal for ArcGIS (Portal for ArcGIS) failed to start. Verify that you have sufficient privileges to start system services.", when installing the Portal for ArcGIS patch (ArcGIS-104-PFA-MA-Patch.msp), please change the "Portal for ArcGIS" windows service account to run as "Local System" and re-run the patch installer."


Patch Updates

Check the Patches and Service Packs page periodically for the availability of additional patches. New information about this patch will be posted here.


How to identify which ArcGIS products are installed

To determine which ArcGIS products are installed, choose the appropriate version of the PatchFinder utility for your environment and run it from your local machine. PatchFinder will list all products, hot fixes, and patches installed on your local machine.

Getting Help

Domestic sites, please contact Esri Technical Support at 1-888-377-4575, if you have any difficulty installing this patch. International sites, please contact your local Esri software distributor.

Download ID:6415

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