ERROR

You do not have permission to access this application

Last Published: May 29, 2020

Error Message

New and existing users are unable to login to the Business Analyst Web Application (BA Web App) or the Community Analyst Web Application (CA Web App), and the following error message is returned:

"You do not have permission to access this application".

Cause

This error can occur if the BA or CA Web App subscription is renewed for new users. This is typically caused by the user not having provisioned an Esri Business Analyst license, See: ArcGIS Online Help: Manage licenses

Solution or Workaround

Have the organization Administrator provision the appropriate license for the user.

Article ID: 000012701

Software:
  • ArcGIS Online
  • ArcGIS Business Analyst Web App

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options