ERROR

Windows could not start ArcGIS Datastore service on Local Computer. Error 1067: The process was terminated unexpectedly

Last Published: September 5, 2024

Error Message

After upgrading ArcGIS Datastore, attempting to start the Datastore service in Windows Services fails, and returns the error message:

"Windows could not start ArcGIS Datastore service on Local Computer. Error 1067: The process was terminated unexpectedly."

Additionally:

  • The ArcGIS Datastore service cannot be restarted from Service.msc.
  • It may stop unexpectedly after rebooting the machine.
  • Even performing a software repair on ArcGIS Datastore does not resolve the issue.

Cause

There are several causes of this error message:

  • The password has been changed explicitly from "Edit Local Users and Groups (lusrmgr)" and from the Service.msc, it is not changed.
  • The service account permission is not applied to the installation and content directories.
  • The service account is not added to the Admin Group Policy of the organization.

 

Solution or Workaround

One of the cause of this error message is that the "jre" folder in "C:\Program Files\ArcGIS\DataStore\framework\runtime" is corrupted, due to which the services are unable to start. To check and confirm, follow the below steps:

  1. Run the Command Prompt as an Administrator.
  2. Type the following and press Enter:
cd C:\Program Files\ArcGIS\DataStore\framework\runtime\jre\bin
  1. Type the following and press Enter:
java --version

The expected OUTPUT would be as follows, if the folder is corrupted:

Java.exe – Entry Point Not Found
The procedure entry point JVM_HasReferencePendindLIst could not be located in the dynamic link library
C:\ProgramFiles\ArcGIS\DataStore\framework\runtime\jre\bin\java.dll

Resolution

  1. Copy the "jre" folder from another working ArcGIS Datastore folder of the same version and replace the corrupted folder with the correct folder in:
C:\Program Files\ArcGIS\DataStore\framework\runtime\
  1. Restart the ArcGIS Datastore Windows Services to access the ArcGIS Datastore Configuration Wizard.

Article ID:000032867

Software:
  • ArcGIS Data Store

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