Frequently asked question

Why does the following message display after clicking close on the Post Installation dialog box: 'The program might not have installed correctly'?

Last Published: April 25, 2020


The Program Compatibility Assistant dialog box prompts the user to reinstall the application or confirm that the program installed correctly.

Select the option 'This program installed correctly' to complete the post installation. This message displays because Windows recognizes the application as an older program that is not compatible with this version of Windows.

Article ID:000011023

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