Frequently asked question

Why does the ArcMap status bar display "The server has not yet responded to your request... click Cancel to interrupt and try again"?

Last Published: April 25, 2020


This message displays after ArcMap has waited for 30 seconds for a GetCapabilities response from a Web Map Service (WMS) or Web Feature Service (WFS) server. ArcMap continues to wait for a response if Cancel is not clicked.

The message persists if you connect to the Internet using an authenticating proxy server and you list layers from a WMS server that performs a server-side redirect. This is a proxy server limitation.

Two examples of WMS servers that do server-side redirects are:


Article ID:000006655

  • ArcMap 8 x
  • ArcMap 9 x
  • Legacy Products

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