Frequently asked question

Why does the ArcIMS Image service check out an ArcInfo license?

Last Published: April 25, 2020


ArcIMS does not normally consume an ArcInfo license. However, if this is happening, one likely cause is the original version of an ArcIMS 4.0.1 patch.

The "ArcIMS 4.0.1 - Image Server and Custom Raster Update", released April 11, 2003, was subsequently recalled, corrected, and rereleased June 13, 2003.

If you are still using the original patch, please upgrade to the June 13, 2003, version. A link to the patch files and installation instructions is provided below.

Article ID:000006375

  • Legacy Products

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options