Frequently asked question

Why are some raster files not downloadable from image services on ArcGIS Server .NET edition?

Last Published: April 25, 2020


By default, IIS only serves known MIME types. Many raster file extensions are not in this list, for example, .jp2, .img, .sid, etc. Downloading these files fails with the HTTP Error 404.3 error.

To make them downloadable, these extensions must be added to MIME type list of the virtual arcgisoutput directory (or virtual download directory if used). To edit MIME types, refer to Microsoft knowledge base article 326965: IIS 6.0 does not serve unknown MIME types for details.

Article ID:000010934

  • ArcGIS Server

Receive notifications and find solutions for new or common issues

Get summarized answers and video solutions from our new AI chatbot.

Download the Esri Support App

Related Information

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options