Frequently asked question

What should be done if the Unknown ArcIMS Service error appears in the viewer?

Last Published: April 25, 2020

Answer

If you have upgraded from ArcIMS 3.1/4.0 to ArcIMS 4.0.1, there is a possibility that you will receive the error "Unknown ArcIMS Service" when trying to view your Web site.
[O-Image] Unknown ArcIMS Service Screenshot
One solution to this problem is to delete your existing serialization files (ArcIMSFolders.sez and ArcIMSSite.sez) and allow ArcIMS 4.0.1 to re-create them.

A. Open ArcIMS Administrator and record the following information for each Map Service that was previously created, since each Map Service needs to be re-created:
- Name (Case Sensitive)
- Map File Location
- Virtual Server

B. Navigate to the directory <drive>:\Program Files\ArcGIS\ArcIMS\AppServer and delete or rename the following two files:
- ArcIMSFolders.sez
- ArcIMSSite.sez

C. Open the Windows Services panel and stop the three ArcIMS Windows services in the following order:
- ArcIMS Tasker
- ArcIMS Monitor
- ArcIMS Application Server

D. Open the Windows Services panel and start the three ArcIMS Windows services in the following order:
- ArcIMS Application Server
- ArcIMS Monitor
- ArcIMS Tasker

E. Open ArcIMS Administrator and re-create each Map Service that was recorded in Step A above.

F. Test the ArcIMS Web site.

Article ID:000006416

Software:
  • Legacy Products

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