Users are directed to the organization's ArcGIS Online login page instead of the home page

Last Published: April 25, 2020


Users that visit an organization's ArcGIS Online site are directed to the login page instead of the organization's home page. Shared data by the organization is inaccessible to the user unless login details are provided.


The organization's ArcGIS Online homepage has not been configured for anonymous access. By default, the anonymous access policy in the ArcGIS Online Security settings is unchecked.

Solution or Workaround

Configure the security settings on ArcGIS Online to enable anonymous access by following the steps below:

  1. Log in to the ArcGIS Online Organization as an administrator.
  2. Navigate to My Organization > Edit Settings > Security tab > Policies.
  3. Check the 'Allow anonymous access to your organization' check box.
  4. Save the settings.

Article ID:000012098

  • ArcGIS Online

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