User password is not saved in an ArcWeb Services published map

Last Published: April 25, 2020


When publishing a map document that contains ArcWeb services layers, the option to store the user name and password in the Publisher options does not save the password.


The 'IMS Layer Password' option must also be set in the Publisher Settings.

Solution or Workaround

Use the following procedure to save an ArcWeb Services user name and password in a Published map document (PMF).

  1. Navigate to Tools > Online Services > Sign into ArcWeb Services. This activates the ArcWeb Services in the Map, and the option in the Publisher Settings.
  2. From the Publisher toolbar, navigate to Publisher > Settings. Click the Security tab, check on the options for both 'IMS Layer Password' and 'ArcWeb Services Login and Password'.
    Check the 'IMS Layer Password' and the 'ArcWeb Services Login and Password' options.

    [O-Image] PublisherSettingsOptions

Article ID:000009407

  • ArcMap 9 x
  • ArcReader 9 x

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic